If you're not satisfied with your bra purchase for any reason, you may return any unworn item for a refund, exchange, or store credit, subject to the terms below.
State law prohibits the return of "Intimate Wear" once it has been worn. We strictly adhere to this law and will not accept any worn items. When you receive your merchandise please take a moment to inspect the garment carefully for damages, size, and color. For the health and safety of our employees, returns of worn items are not allowed. Returns that smell of perfumes or smoke or have been exposed to animals and pet hair will not be accepted for return.
In order to get authorization for return, we must be notified within 7 days of receipt of merchandise. Contact us for a Return Authorization number (RA#) before returning the product.
Returns and exchanges must be made within 14 days of receipt and accompanied by the original receipt with all tags intact. The items must be unworn, unused, and unwashed, with all tags and labels intact, and in original condition. See "Contact Us" page. Please Note: ANYTHING WITH A CROTCH CANNOT BE RETURNED IF TRIED ON.
For a return, you are responsible for the cost of returning the merchandise, then your return will be processed.
For an exchange, you are responsible for the cost of returning the merchandise. If you request a replacement item of equal or lesser value, there is no charge to ship the item to you. However, if you would like to upgrade your shipping method or purchase additional items, you are responsible for the cost of the additional items and shipping charges. If the exchange is of lesser value, we will need permission to credit your account for the original order and place a new order.
In the unlikely event that we have inadvertently sent you incorrect merchandise or you received damaged merchandise, please notify us immediately. We will reimburse you for the cost of returning the package to us, and we will not charge you for the shipping costs of replacement merchandise.
We will credit your paypal account or send you a check for the amount of the merchandise only. We cannot refund shipping charges.
Returns take 10-12 days processing time once they reach our warehouse. Please remember that it may take your financial institution up to 30 days or one billing cycle from the date we issue your credit for it to post in your account. If you paid by check or money order we will send you a check in 10-15 days from the time we receive your return.
It is highly recommend that you insure the package and keep the receipt just to be sure that it gets to us in the condition you sent it.
Contact us for an address to return package to.
The very best way to contact us will be by email. If you prefer to speak with someone personally, please email a telephone number where you can be reached and a preferred time range and we will get in contact with you.
M - F 8:00 a.m. - 8:00 p.m. Central Time
Saturday 8:00 a.m. - 3:00 p.m. Central Time
It is very important that you please read and follow the cleaning instructions on the clothing tag. Once the tag is removed or an item is washed, you may not return it. Improper washing and or drying (for example machine washing garments that should be hand washed only) may seriously damage your new bra or decrease the life of the bra.
